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Looking for new innovations, ways of working or new opportunities? This blog is our way of sharing the latest developments in communication and collaboration. Every month, you’ll find:
Up-to-date information on products and practices
Case studies of Universal Connectivity customer success
News about our team and corporate happenings
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A Round-Up of Cloud Call Center Headsets
In today’s digitally driven world, the significance of clear and efficient communication in call centers cannot be overstated. The cornerstone to achieving this? Surprisingly, it’s the humble headset. Far from being just another piece of hardware, the right headset can play a pivotal role in elevating agent productivity, streamlining operations, and ensuring customer satisfaction. From…
Balancing BYOD and MDM for Business Security
In today’s corporate landscape, mobile devices have become an indispensable part of everyday work. The Bring Your Own Device (BYOD) trend has gained momentum, allowing employees to use their personal smartphones, tablets, and laptops for work purposes. While this offers convenience and flexibility, it also introduces security challenges for organizations. This makes balancing BYOD and…
BYOD: Balancing Benefits and Risks
Bring Your Own Device (BYOD) has gained popularity in the business world due to its benefits, such as increased productivity, flexibility, and cost savings. However, it also presents challenges in maintaining a balance between employee privacy and protecting company information, as well as managing the technical and support aspects of BYOD. To address these challenges…
Strengthening Cybersecurity Defenses: Embracing Next-Generation Firewalls (NGFW) For Modern Threat Protection
In the ever-evolving landscape of cybersecurity threats, organizations are faced with the challenging task of strengthening their digital defenses to protect sensitive data and critical systems. As traditional firewalls alone prove insufficient against modern threats, a new breed of security solution has emerged to combat the growing sophistication of cyberattacks. The Next-Generation Firewall (NGFW). These…
Why E911 Compliance Matters: Understanding the Impact on Your Business
In today’s world, where employee safety is paramount, understanding and complying with “Enhanced 911” or E911 regulations is crucial. Negligence to comply not only puts your employees, customers, and guests at risk but also exposes your business to legal and financial consequences. Conventional 911 services were based on a phone number associated with a fixed…
Unraveling the Battle of the Wires: Cable Internet vs. Fiber Internet for Businesses
In today’s fast-paced digital landscape, a reliable and high-speed internet connection is the backbone of any successful business. When it comes to choosing an internet service provider (ISP), the decision often boils down to the two major contenders: cable internet and fiber internet. While both options offer internet connectivity, they differ significantly in terms of…
Multi-Factor Authentication (MFA): Going Beyond Passwords
Password-based authentication, which is the most common form of authentication, is no longer enough to secure online accounts or systems. Passwords can be easily compromised through various means, including phishing attacks, social engineering, and brute-force attacks. Setting up Multi-factor Authentication (MFA) as an additional cybersecurity strategy can boost the overall security stance of an organization,…
How Adding a Zoom Room Can Help Engage Remote Employees
In recent years, remote work has become increasingly popular. Thanks to advancements in technology, it’s now possible to work from anywhere in the world. However, remote work can be challenging, especially when it comes to employee engagement. Without regular face-to-face interactions, remote workers may feel isolated and disengaged. To turn back the tide, many companies…
Your Business’s Net Promoter Score and Why It Is Important
As a business leader, you’re always looking for ways to improve customer satisfaction and loyalty. One metric that can help you measure these factors is the Net Promoter Score (NPS). This metric is based on the idea that customers fall into three categories: promoters, distractors, and passive customers. The promoters are those highly satisfied with…
Unified Communications Cloud Provider Comparison
Unified Communications (UC) is a cloud-based communications service that combines several core business communication tools into one integrated system. Cloud solutions are designed to help organizations improve productivity, enhance collaboration and reduce costs by eliminating the need for multiple systems. However, there are various types of UC cloud providers, making the selection process even trickier.…
Don’t Take the Bait! Phishing Attack Risks
Phishing attacks are a type of cyberattack where the attacker poses as a trustworthy entity in order to steal sensitive information, such as passwords and financial data. These attacks can take many forms, including emails, phone calls, text messages, and websites that mimic legitimate sources. The goal of a phishing attack is to trick individuals…
What Is Hosted VoIP Business Phone Service?
With so many work options these days like remote, in-office and hybrid, setting up a modern business phone system that’s reliable and scalable is critical to productivity. One way to ensure clear connections while lowering costs is with hosted VoIP business phone services. Find out how a hosted phone system can increase mobility, enhance communications…
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