Watch This Space
Looking for new innovations, ways of working or new opportunities? This blog is our way of sharing the latest developments in communication and collaboration. Every month, you’ll find:
Up-to-date information on products and practices
Case studies of Universal Connectivity customer success
News about our team and corporate happenings
Sign Up For Weekly Updates
What Is a Cloud Call Center?
With many avenues of customer support these days, it’s important to know what the right option is for your business communications. One of the newer alternatives is the cloud call center, which has seen popularity over the years. Let’s break down what a cloud call center is and the advantages for your customer service. Cloud…
Benefits of Fiber Optic Business Internet Service
The reliability of the business internet service connection is critical. Fiber optic connectivity can extend a significant advantage to companies of all sizes – especially for the ones that use data storage or cloud. The internet connection you choose for your organization will not only impact employee productivity, but also the customer experience. What it…
How to Recycle Old Network Phone Systems and Computers
In today’s world, we all rely heavily on the latest technology to make life easier, from sending emails to shopping. Over time though, outdated network phone systems and computers can end up hurting your business in multiple ways, such as decreasing productivity, offering fewer features and increasing maintenance costs. In these cases, the best option…
What to Look for in a Cloud Communications Provider
As the popularity of the cloud increases so does the demand for a cloud communications provider. It can be a daunting task to choose the right provider for your communications needs especially if you are new to the cloud. We’ve created a helpful guide of things to look for when choosing a cloud communications provider. …
A Fresh Approach to Video Conferencing for Insurance Carrier Company
What happens when you have a valuable but outdated video conference room? Wellfleet, an insurance company headquartered in Massachusetts, found itself in that situation. The Problem The pandemic jump-started an increased need for in-office, platform-agnostic video conferencing solutions. Wellfleet, a Berkshire Hathaway insurance company, has clients from coast to coast: It’s one of the leading…
Increase Efficiency With Business Unified Communications
Partnering with a telecommunications provider for business unified communications is a great way to streamline your business. Modernizing your processes and systems will increase your operational efficiency and productivity resulting in greater user satisfaction as well as greater customer experience. You need to stay competitive; a telecommunications partner understands that as well as customer communication…
Engineering Teams Stay Connected With Unified Communications Solutions
With our ever-evolving digital world, it’s important that engineering teams stay connected with unified communications solutions. With our UCLinks with Webex product offering, developers are connected and can keep in touch with operation and service management teams. UCLinks with Webex closes the communication gap between coders, end users and stakeholders by offering an easy-to-use, comprehensive…
How Business Communications Systems Help Project Managers Stay Organized
As we help clients with business communications systems, we understand that an important part of being a project manager is your ability to successfully manage all the moving parts of a project. Information sharing between people and tools needs to be seamless to keep the project running smoothly. Having the capability to show the entire…
Bulletproofing Your Business VoIP service from Cyberattacks
It doesn’t get much better than VoIP when it comes to business phone systems, but they can still be vulnerable to cyber attacks. Here are some common threats and how you can bulletproof your business VoIP service from them. Potential Threats to Your Business VoIP Service: Toll Fraud Hackers will make outside international calls from…
5 Tips to Collaborate Effectively Using a Unified Communications Provider
Many businesses are migrating or already have migrated to a hybrid workplace. Communication and collaboration is the core to keeping your business running smoothly. With many businesses migrating or already migrated to the hybrid work model, it’s important to ensure your employees are set up for success. Here are five tips businesses will benefit from…
Four Common Business Communication System Problems Solved by UCLinks with Webex
Are you looking for a business communication system solution that doesn’t use too many apps and doesn’t cost you an arm and a leg? Here’s how UCLinks with Webex solves four common business communication problems so you can get back to what matters. Problem: Your business uses too many apps. UCLinks with Webex Solution: As…
New Call Center Service Offering: UCLinks Talkdesk
If you own or work in a small business, you know that customer service is your top priority. The way you communicate with customers and respond to their needs is at the heart of great service. To help you improve your customer interactions, Universal Connectivity is now offering UCLinks Talkdesk call center services. These services…
Get Our Top Three Picks Each Month
Sign up to stay on top of trends in workplace collaboration and productivity. We'll send you our top three posts from our Make the Connection blog each month plus special offers you won't want to miss out on.
Additional Resources and Education from Universal Connectivity
Learn phone and business communication systems at your own pace with guided tutorials
Open a support ticket with Universal Connectivity for fast and reliable service
Download these helpful business resources and get connected
Download the apps and software you need for use with your UCLinks Service