The Connectors' Blog

News you can use, plus tips and success stories

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Looking for new innovations, ways of working or new opportunities? This blog is our way of sharing the latest developments in communication and collaboration. Every month, you’ll find:

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Up-to-date information on products and practices

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Case studies of Universal Connectivity customer success

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News about our team and corporate happenings

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Does Your Business Have Multiple Paths to the Internet? Why 4G Backup Solutions are Important

By Christopher Martin | January 26, 2023

An internet connection now means more than the ability to simply browse through websites. Most companies use the cloud when it comes to their business – 50 percent or more now is done in the cloud.  The internet plays a large and impactful part in your business’s everyday workflow, being used to communicate with clients,…

Free 30-Day Demo Phone Analytics for Your Communications Cloud

By Heather Munigle | January 13, 2023

Integrated analytics that enable businesses to monitor and learn how customers interact with your brand are vital to your communications cloud. With our business phone analytics platform, you can turn your business data into business intelligence. Businesses today need to stay competitive by understanding their customers’ behavior. They must consider how and why customers contact…

Finance Use Cloud Communications Platforms

How Finance Teams Can Use a Cloud Communication Platform to Keep Business Moving Forward

By James Smith | November 8, 2022

We know how important it is for your team to be able to connect quickly and easily when it comes to the end of the quarter. You need to stay informed about policy updates and changes so easy access to your team is pertinent. When it’s crunch time, there’s no room for chaos, which is…

Business Unified Communications Are Essential for Sales and Marketing Teams

By James Smith | October 26, 2022

Sales and marketing industries live by the mantra, “time is money.” Whether you’re rushing to close a client but need to provide them with important answers first, or quickly trying to correct a PR mistake so it doesn’t negatively affect your brand’s reputation, time is of the essence. UCLinks with Webex for sales and marketing…

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Starting a Hybrid Office

By James Smith | October 12, 2022

5 Key Challenges to Starting a Hybrid Office With the way that cloud communications are advancing, having a hybrid work environment for your business has become more common. Of course, it started with the pandemic quarantine, when many businesses were forced into a hybrid model almost overnight and without the communications infrastructure to support it.…

Robocall Mitigation: What it means for your business VoIP systems

By Heather Munigle | September 29, 2022

Robocalls are more than a regular nuisance many of us deal with – they often turn out to be spam or illegal. In the past, robocalling was done using analog phone lines, which meant that the call could only go out to phones connected to the same network.  Today, however, most companies use voice over…

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Types of Business Internet Service Providers

By Heather Munigle | September 23, 2022

Internet access has become essential for business operations today. As technology continues to evolve, there are many business internet services available with varying levels of speed, reliability, security and cost. Choosing the right internet service providers for your company requires some due diligence. Learn more about different internet services and what to consider when selecting…

UCLinks with SMS Messaging

Universal Connectivity Adds New SMS Messaging Service to UCLinks Platform

By James Smith | September 15, 2022

Universal Connectivity is adding a new SMS messaging service to their UCLinks platform. Currently available to any customer, this service adds a seamless and secure communication channel for today’s businesses and workforce. It’s the perfect solution, providing a more enhanced communication that results in a convenient and effective way to reach people in real-time whether…

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What’s the Difference Between a Fiber and Cable Business Internet Network?

By James Smith | September 8, 2022

Understanding the differences between internet services is helpful in determining which is right for your business communications. Additionally, it’s important to keep in mind that commercial entities have different internet needs than residences, so choosing the best business internet network requires some research and consideration.  Two potential options include fiber and cable, both of which…

What Is a Cloud Call Center?

What Is a Cloud Call Center?

By James Smith | September 1, 2022

With many avenues of customer support these days, it’s important to know what the right option is for your business communications. One of the newer alternatives is the cloud call center, which has seen popularity over the years. Let’s break down what a cloud call center is and the advantages for your customer service. Cloud…

Benefits of Fiber Optic

Benefits of Fiber Optic Business Internet Service

By James Smith | August 30, 2022

The reliability of the business internet service connection is critical. Fiber optic connectivity can extend a significant advantage to companies of all sizes – especially for the ones that use data storage or cloud. The internet connection you choose for your organization will not only impact employee productivity, but also the customer experience. What it…

Pile of old electronics

How to Recycle Old Network Phone Systems and Computers

By Christopher Martin | August 24, 2022

In today’s world, we all rely heavily on the latest technology to make life easier, from sending emails to shopping. Over time though, outdated network phone systems and computers can end up hurting your business in multiple ways, such as decreasing productivity, offering fewer features and increasing maintenance costs.  In these cases, the best option…

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