Universal Connectivity Updates
Why E911 Compliance Matters: Understanding the Impact on Your Business
In today’s world, where employee safety is paramount, understanding and complying with “Enhanced 911” or E911 regulations is crucial. Negligence to comply not only puts your employees, customers, and guests at risk but also exposes your business to legal and financial consequences. Conventional 911 services were based on a phone number associated with a fixed…
Read MoreYour Business’s Net Promoter Score and Why It Is Important
As a business leader, you’re always looking for ways to improve customer satisfaction and loyalty. One metric that can help you measure these factors is the Net Promoter Score (NPS). This metric is based on the idea that customers fall into three categories: promoters, distractors, and passive customers. The promoters are those highly satisfied with…
Read MoreNew Call Center Service Offering: UCLinks Talkdesk
If you own or work in a small business, you know that customer service is your top priority. The way you communicate with customers and respond to their needs is at the heart of great service. To help you improve your customer interactions, Universal Connectivity is now offering UCLinks Talkdesk call center services. These services…
Read MoreUniversal Connectivity Adds Business Phone Analytics Platform
The analytics that iCall Suite collects and easily displays provide actionable insights that are otherwise unavailable. The benefits of this product we now offer can be used to ultimately stay ahead of the competition. James Smith, CEO and Chief Connector Universal Connectivity recently partnered with Tollring to add iCall Suite, a business phone analytics platform…
Read MoreHow 5G Internet Is Changing the Way We Work and Live
The internet has altered our world in many different ways, and 5G internet is on the path to shake things up again. 5G, short for “fifth generation,” is the latest wireless communication technology that’s known for lightning-fast speeds and greater bandwidth. Currently, 4G is the most widely used internet technology in many countries, but 5G…
Read MoreIoT and Business Telecommunications: What the Internet of Things Trends Mean for Business Telecommunications
The internet has forever altered our lives, which is why the “internet of things” (IoT) trends will undoubtedly affect your business, too, especially your telecommunications systems. Learning more about IoT and business telecommunications implications will make you better prepared for future success. Internet of Things Definition The internet of things is a concept that refers…
Read MoreWhat to Look for in a Business Internet Provider in Connecticut
When searching for a business internet provider in Connecticut, it’s important to look beyond the basics — like services and pricing — in order to find a trustworthy partner for your company. It’s both the big and small details that distinguish a quality internet provider from the rest. Due diligence is key to getting business…
Read MoreM&A? Why Business Communications Due Diligence Is Critical
There’s a lot of strategic planning that goes into mergers and acquisitions, yet a big mistake that’s often made is not performing business communications due diligence. Before two companies merge, it’s crucial that the communication systems are able to talk to each other. Otherwise, you risk disrupting customer service, productivity and more. Learn how to…
Read MoreConvince Your Boss to Upgrade Your Phone System: IRR Calculation
The IT department often gets the brunt of employee and customer frustrations for phone issues, yet your boss doesn’t see the need to upgrade your phone system. Whether it’s due to a lack of understanding or financial concerns, there are different reasons why upper management could be hesitant to move forward. With a strong argument,…
Read MoreCase Study: Video Conferencing Solutions for Reid and Riege, P.C.
The Problem Reid and Riege, P.C. has been providing legal services in Connecticut for more than 70 years. When the COVID-19 pandemic started, even the court system had to go remote. Unfortunately, there was no uniformity when it came to video conferencing platforms between local, state and federal courts. Some courts were on MS Teams, while…
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