New Call Center Service Offering: UCLinks Talkdesk

Call center service agent

If you own or work in a small business, you know that customer service is your top priority. The way you communicate with customers and respond to their needs is at the heart of great service. To help you improve your customer interactions, Universal Connectivity is now offering UCLinks Talkdesk call center services.  These services…

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Universal Connectivity Adds Business Phone Analytics Platform

Business Phone Analytics Platform iCall

The analytics that iCall Suite collects and easily displays provide actionable insights that are otherwise unavailable. The benefits of this product we now offer can be used to ultimately stay ahead of the competition. James Smith, CEO and Chief Connector Universal Connectivity recently partnered with Tollring to add iCall Suite, a business phone analytics platform…

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How 5G Internet Is Changing the Way We Work and Live

How 5G Internet Is Changing the Way We Work and Live

The internet has altered our world in many different ways, and 5G internet is on the path to shake things up again. 5G, short for “fifth generation,” is the latest wireless communication technology that’s known for lightning-fast speeds and greater bandwidth. Currently, 4G is the most widely used internet technology in many countries, but 5G…

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IoT and Business Telecommunications: What the Internet of Things Trends Mean for Business Telecommunications

IoT and Business Telecommunications Trends for Business

The internet has forever altered our lives, which is why the “internet of things” (IoT) trends will undoubtedly affect your business, too, especially your telecommunications systems. Learning more about IoT and business telecommunications implications will make you better prepared for future success.  Internet of Things Definition The internet of things is a concept that refers…

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What to Look for in a Business Internet Provider in Connecticut

What to Look for in a Business Internet Provider in Connecticut

When searching for a business internet provider in Connecticut, it’s important to look beyond the basics — like services and pricing — in order to find a trustworthy partner for your company. It’s both the big and small details that distinguish a quality internet provider from the rest. Due diligence is key to getting business…

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M&A? Why Business Communications Due Diligence Is Critical

Business Communications Due Diligence

There’s a lot of strategic planning that goes into mergers and acquisitions, yet a big mistake that’s often made is not performing business communications due diligence. Before two companies merge, it’s crucial that the communication systems are able to talk to each other. Otherwise, you risk disrupting customer service, productivity and more. Learn how to…

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Convince Your Boss to Upgrade Your Phone System: IRR Calculation

Phone System IRR

The IT department often gets the brunt of employee and customer frustrations for phone issues, yet your boss doesn’t see the need to upgrade your phone system. Whether it’s due to a lack of understanding or financial concerns, there are different reasons why upper management could be hesitant to move forward. With a strong argument,…

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Case Study: Video Conferencing Solutions for Reid and Riege, P.C.

Video Conferencing Solutions for Attorneys

The Problem Reid and Riege, P.C. has been providing legal services in Connecticut for more than 70 years. When the COVID-19 pandemic started, even the court system had to go remote. Unfortunately, there was no uniformity when it came to video conferencing platforms between local, state and federal courts. Some courts were on MS Teams, while…

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Universal Connectivity Launches New Unified Communications Platform

Unified Communications Platform

Universal Connectivity, a leading provider of premier unified communications as a service (UCaaS), announces the launch of a new unified communications platform. The Cisco-powered BroadWorks platform provides unified communications (UC), giving Universal Connectivity’s small to midsize business clients a scalable UC solution geared for productivity and growth.  BroadWorks’ wide range of telephony and UC features…

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What Are 4G and 5G? Do I Need Them?

What are 4G and 5G?

Your business needs dependable internet service to be productive and keep customers happy, but what’s less clear is which wireless technology is best. 5G (the fifth generation of mobile wireless communications technology) has been making headlines in recent years due to its fast speeds and increased capacity. If you’ve ever wondered, “Do I need 5G?”…

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