Hosted Contact Center

Count on Universal Connectivity’s proven experience with hosted solutions   

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Secure, hosted network with high-speed connection

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Cutting-edge VoIP technology

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Flexibility to work from anywhere 

How Would You Rate Your Current Contact Center?

Does every call go through or are they dropping? Are you riddled with echo, delay, jitter or background noise? Is poor call quality aggravating your agents and turning off customers? Do you have the features you need to train staff, monitor performance and grow your business? A struggling call center can wreak havoc on your bottom line. 

With a hosted contact center solution from Universal Connectivity, you can depend on:

  • Crystal clear connections
  • Essential monitoring and reporting
  • Integration with business applications
  • Agents empowered to work anywhere
  • Business continuity, even during disasters or power outages
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Phone Lines Are Your Life Line

We understand that your contact center is the heart of your operation. It needs to be conditioned to give your business peak performance. The work requires it and customers demand it. Outdated equipment, connections and systems just won’t do. You need help from a partner that won’t leave you hanging. Choose Universal Connectivity for our:  

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26 years in business

universal connectivity business communications provider

Net Promoter Score of 77 (2X the technology industry standard)

universal connectivity business communications provider

99% customer retention rate

Everything You Need in a Hosted Contact Center

Provide real value to your customers and employees with a data-driven, cloud-based contact center solution. Simplify the customer experience, increase productivity and maximize sales with one unified environment: the Cisco Webex Contact Center.

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You Can’t Get Ahead With an Inadequate Contact Center

Your operation will benefit from these features:

  • Responsiveness, flexibility, scalability, security, efficiency and innovation for improved customer success
  • 360-degree, cross-channel and cross-system analytics that offer detailed insights into each stage of the customer journey
  • Unified omnichannel customer interactions, including voice, email and chat, to provide a seamless experience for agents
  • Predictive analytics-based routing that connects each customer to the right agent, based on the customer’s individual needs and journey to date, for the best business outcome

Transform Your Call Center

Whether you are creating your first contact center, improving your current operations or expanding, Universal Connectivity offers solutions for businesses of all sizes. With the Cisco Webex Contact Center,  management can monitor, control and maximize the key performance indicators of contact center success.

The First Step to Improved Operations

At Universal Connectivity, we work one-on-one with clients to enable their success. With a hosted contact center solution, we can gracefully migrate your old system to the cloud and all its benefits, without the expense and risk of a “rip and replace” approach. Create a seamless customer experience across all major communication channels to improve the efficiency of your agents, contact center managers and administrators.

The Universal Connectivity Advantage

Get everything you need for call center training and improvement. That means efficient reporting, call recording, caller ID acceptance and the ability to stay logged into the system. Plus:

Increase productivity with call monitoring for accuracy and efficiency.

Make room for growth. Universal Connectivity has the resources to manage your future expansion. We help you plan ahead to avoid last-minute, ill-advised choices. 

Outsmart Mother Nature. Your call center needs to be able to adapt to unfortunate circumstances and face hurdles with no hesitations or hiccups. We help you stand up to power outages or bad weather with simple solutions like transitioning to analog or transferring calls to mobile devices.

Move forward faster. Take advantage of high-speed connections made possible by a secure, hosted network and sufficient bandwidth. 

Come through loud and clear with a powerful phone system fortified by cutting-edge VoIP technology. 

Increase flexibility with the ability to forward calls. The result? Higher productivity, happier employees and decreased customer hold time.

The Better Connected Plan

We listen to your needs.

We design custom solutions.

We implement and manage your plan so you’re better connected.