Secure, hosted network with high-speed connection
Cutting-edge VoIP technology
Flexibility to work from anywhere
How Would You Rate Your Current Contact Center?
Does every call go through or are they dropping? Are you riddled with echo, delay, jitter or background noise? Is poor call quality aggravating your agents and turning off customers? Do you have the features you need to train staff, monitor performance and grow your business? A struggling call center can wreak havoc on your bottom line.
With a hosted contact center solution from Universal Connectivity, you can depend on:
Phone Lines Are Your Life Line
We understand that your contact center is the heart of your operation. It needs to be conditioned to give your business peak performance. The work requires it and customers demand it. Outdated equipment, connections and systems just won’t do. You need help from a partner that won’t leave you hanging. Choose Universal Connectivity for our:
26 years in business
Net Promoter Score of 77 (2X the technology industry standard)
99% customer retention rate
You Can’t Get Ahead With an Inadequate Contact Center
Your operation will benefit from these features:
Whether you are creating your first contact center, improving your current operations or expanding, Universal Connectivity offers solutions for businesses of all sizes. With the Cisco Webex Contact Center, management can monitor, control and maximize the key performance indicators of contact center success.
At Universal Connectivity, we work one-on-one with clients to enable their success. With a hosted contact center solution, we can gracefully migrate your old system to the cloud and all its benefits, without the expense and risk of a “rip and replace” approach. Create a seamless customer experience across all major communication channels to improve the efficiency of your agents, contact center managers and administrators.
Get everything you need for call center training and improvement. That means efficient reporting, call recording, caller ID acceptance and the ability to stay logged into the system. Plus:
Increase productivity with call monitoring for accuracy and efficiency.
Make room for growth. Universal Connectivity has the resources to manage your future expansion. We help you plan ahead to avoid last-minute, ill-advised choices.
Outsmart Mother Nature. Your call center needs to be able to adapt to unfortunate circumstances and face hurdles with no hesitations or hiccups. We help you stand up to power outages or bad weather with simple solutions like transitioning to analog or transferring calls to mobile devices.
Move forward faster. Take advantage of high-speed connections made possible by a secure, hosted network and sufficient bandwidth.
Come through loud and clear with a powerful phone system fortified by cutting-edge VoIP technology.
Increase flexibility with the ability to forward calls. The result? Higher productivity, happier employees and decreased customer hold time.