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What Exactly Is a Hosted Contact Center?
A hosted contact center is a cloud-based hub for all customer contact and service. This includes a phone system with monitoring, reporting and insight tracking capabilities. It’s a secure, hosted network with high-speed connection.
Call center solutions can help you meet your business goals by increasing sales, operational efficiency and retaining customers through a better experience.
What Is Included in a Hosted Contact Center?
Provide Real Value to Your Customers and Employees
Your organizations success is centered around the customer experience you provide. It’s the heart of the operation and needs to be conditioned to give your business peak performance. No matter the size of your business, with a data-driven, cloud-based contact center, you can provide real value to your customers and employees. A good contact center will drive retention, sales, productivity, and greater efficiency helping you to future-proof your business. Universal Connectivity’s contact center solutions are catered to helping you achieve that goal by leveraging the technology you need to scale up your business.
With hosted cloud based contact center solutions from Universal Connectivity, the benefits to your business include:
Transform Your Contact Center
Whether you are creating your first contact center, improving your current operations, or expanding, we offer solutions for businesses of all sizes working one-on-one with our clients to enable their success. We offer solutions powered by Broadworks and Cisco Webex as well as partner with Talkdesk for an enhanced contact center solution. Each solution will allow your management team to monitor, control, and maximize key performance indicators of contact center success.
Choose Universal Connectivity for:
Net Promoter Score of 81 (2X the technology industry standard)
28 years in business
99% customer retention rate
Read the Latest News, Tips and Success Stories
The analytics that iCall Suite collects and easily displays provide actionable insights that are otherwise unavailable. The benefits of this product we now offer can be used to ultimately stay ahead of the competition.James Smith, CEO and Chief Connector Universal Connectivity recently partnered with Tollring to add iCall Suite, a business phone analytics platform and…
Is your call center as productive as it could be? Are you able to accommodate agents working off-site? Are you worried about dealing with downtime if a natural disaster strikes? These questions and others could be the catalyst for moving your call center to the cloud. On-premises call centers create space for in-house representatives to…
At Universal Connectivity, we work one-on-one with clients to enable their success. With a hosted contact center solution, we can gracefully migrate your old system to the cloud and all its benefits, without the expense and risk of a “rip and replace” approach. Create a seamless customer experience across all major communication channels to improve the efficiency of your agents, contact center managers and administrators.
Get everything you need for call center training and improvement. That means efficient reporting, call recording, caller ID acceptance and the ability to stay logged into the system. Plus:
Increase productivity with call monitoring for accuracy and efficiency.
Make room for growth. Universal Connectivity has the resources to manage your future expansion. We help you plan ahead to avoid last-minute, ill-advised choices.
Outsmart Mother Nature. Your call center needs to be able to adapt to unfortunate circumstances and face hurdles with no hesitations or hiccups. We help you stand up to power outages or bad weather with simple solutions like transitioning to analog or transferring calls to mobile devices.
Move forward faster. Take advantage of high-speed connections made possible by a secure, hosted network and sufficient bandwidth.
Come through loud and clear with a powerful phone system fortified by cutting-edge VoIP technology.
Increase flexibility with the ability to forward calls. The result? Higher productivity, happier employees and decreased customer hold time.