Business Phone Analytics

UC-Links with Phone Analytics, a business analytics platform, turns your business data into business intelligence

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Enhance Call Center Performance

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Access Real-Time Call Intelligence

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Examine In-Depth Call Analytics

Measure Individual and Team Call Data

Want to stay ahead of the competition? Everyday your team interacts with customers - so it is vital to listen, learn, measure and analyze these interactions to improve overall business productivity and the customer experience. UC-Links With iCall Suite makes it easy to deliver actionable insight by sharing group performances, dashboards, team wallboards and trend reports to keep teams on target, focused on success as well as give insight to training opportunities.

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Request a UC-Links Phone Analytics Demo

Request a free 30-day demo and start unlocking business phone analytics

Lunch & Learn Webinar Series from Universal Connectivity

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Business Phone Analytics

See a live 30-minute demo of Business Phone Analytics and learn more about:

  • Benefits of call analytics to your business
  • Leveraging the customer experience
  • Data-driven decision making
  • Analytics visualization
  • Contact center management
  • Dashboards, team wallboards and trend reports

Business Call Analytics Videos

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Executive Summary

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Missed Calls

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Busy Periods

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UC-Links Products & Services

Universal Connectivity has many products and services offerings under our UC-Links platform. Through our many trusted partnerships that help us serve you, we can create connectivity solutions that integrate your core business applications.

Learn more about our UC-Links platform and service offerings.

How to Add UC-Links with Phone Analytics?

Contact us about adding UC-Links With iCall Suite.

We deploy UC-Links with Phone Analytics to your platform.

You get actionable phone analytics.