Reliable connectivity
Best in class solutions
Customer satisfaction
Because You Need Someone Who Gets You and Your Customers
We understand you need to compete. In your business, the top priority is the customer experience. You depend on reliable, high-speed connectivity that keeps your business running smoothly ensuring seamless communication with your customers.
When you choose Universal Connectivity for your telecommunications service, you get:
Our Technology Health Scorecard
As part of our commitment to help growing mid-size businesses and enterprises, we have developed a comprehensive Technology Health Scorecard Assessment. This assessment provides a meticulous review of your organization’s technology and communications systems, allowing us to identify opportunities for improvement and growth in areas like:
Areas Covered
Areas Covered
- Secure Communications
- Internet Access options
- Wi-Fi coverage, security and guest access
- 3rd party Integrations
- Phone system requirements and 911 compliance
- Emergency Notifications, Paging & Visitor Aware
- Security (physical, video and Network / Cyber)
- IT Management / Remote / Hybrid workers
- Disaster Recovery and Business Continuity
- Video Conferencing
- Call Center / Analytics / Call Recording
How You Can Use Results
How You Can Use Results
- Identify risk areas and strategically plan your IT budgets
- Improve your Business Continuity Plans
- Enhance employee and client engagement through better technology utilization
- Lower costs by pinpointing inefficiencies and redundant systems
- Enable efficient and secure video communications
Request Your Assessment
Retail Technology Should Be an Asset, Not an Obstacle
Trust our experts to customize the right business communication solutions to meet your retail business needs.
Phones (VoIP)
Phones (VoIP) Internet Services
Internet Services Contact Center
Contact Center Enhanced
Contact Center Enhanced Fax Services
Fax Services Network Solutions
Network Solutions Cloud Communications
Cloud Communications Cyber Security
Video Conferencing
Video Conferencing Managed IT
Managed IT Video Surveillance
Video Surveillance![E911 Call Routing](https://universalconnectivity.com/wp-content/uploads/2023/02/E911-Call-Routing-blue-dark-icon.png")
E911 Call Routing
![Emergency Notification System Icon](https://universalconnectivity.com/wp-content/uploads/2023/08/Emergency-Notification-System-Icon-lt-Blue.png")
Emergency Alert System
Phone Analytics
Phone Analytics SMS Messaging
SMS Messaging Call Recording + Voice AI
Call Recording + Voice AI Microsoft Teams
Microsoft Teams
A Winning Approach
Ensure your retail business is on track, whether you have one location or a chain. Our solutions are designed to help your business grow resulting in higher productivity and greater efficiency. Universal Connectivity can help you leverage technology to improve customer loyalty and sales — so you can focus on your business. Connect your locations with:
High-Speed Internet for Retail Businesses
Keep Up With Your Customers With A Reliable Call Center
Managed Firewall and Cyber Security for Retail
Customer Testimonials
Hear from customers who connect the Universal way.
“The Universal Connectivity team is very smart. They understand our space. They’re good folks to work with and they know their stuff.”
-- Tom W.
COO, insurance marketing
“We were hesitant when facing the idea of switching from our old analog system to a VoIP system. However, after working with Universal Connectivity, we wished we had made the switch sooner. Not only did they make the transition easy and seamless, their support has been nothing but spectacular. The new system allows us to stay connected to the office no matter where we are allowing us to provide the response our clients deserve.”
-- Anthony P.
Partner, CPA firm
“Having a vendor you can trust makes all the difference in the world. The Universal Connectivity team has been fantastic.”
-- Richard B.
owner, landscaping contractor
“Universal Connectivity’s technical expertise is unsurpassed. They are customer-driven. It’s nice to deal with a company that when you call, a human who knows who you are answers the phone.”
-- Nancy J.
system administrator, global manufacturing company
“If I have an issue with anything, they always get back to me right away. I’ve never had to wait on an answer. Their response time is awesome.”
-- Brian F.
network administrator, regional manufacturing company
Industries We Serve
Sail Away From Tech Issues
If you’re using an outdated telecommunications system, it’s likely you are struggling to satisfy your customers. You both deserve better. Stop struggling to stay afloat when you could be sailing away from technology issues. Get the service you need so you can get back to business.
Experience with retail
Net Promoter Score of 83 (industry average is 31)