Hosted Phone System

Simplify your phone system and create business mobility, optimize customer interactions, increase productivity, and lower costs – thanks to business VoIP phone service.

Universal Connectivity — Your Link to Your World

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Work from anywhere with centralized connectivity

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Increased call clarity, decreased costs

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Robust, user-friendly telecommunication

What Exactly Is a VoIP Phone Service?

VoIP phone service is a technology that allows you to make calls by utilizing your internet bandwidth instead of a regular analog phone line. With a VoIP phone system, you take advantage of your service on any internet-enabled device so you can work anytime from anywhere with an internet connection.

For your increasingly mobile workforce, our hosted phone systems facilitate seamless communication on all devices and networks, eliminating connectivity issues, increasing productivity and the customer experience. Get easier access to voicemails, call conferencing call recording and more.

Benefits of a Hosted Phone System with Universal Connectivity?

  • Lower cost
  • Scale up and down to “rightsize” the system to your needs
  • Works on any mobile device
  • Remote work friendly
  • HD voice quality
  • Complete portability
  • Improved productivity
  • Improved customer experience
  • Increased accessibility
  • Advanced features
  • Flexible solutions

Robust IP Communications Service

Make the move from old to new technology, consolidate data and voice bills and save money on long distance and toll-free per-minute charges with complete hosted IP PBX solutions from Universal Connectivity. All of these business-class features are only one call away.

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iCall Suite analytics

Listen, learn, measure and analyze interactions to improve both staff productivity and the customer experience with iCall Suite — a business phone analytics platform and call recording service. Get actionable insights through dashboards, team wallboards and trend reports that turn everyday interactions into training opportunities.

Call recording

For call centers as well as businesses, call recording and archiving provides valuable data for:

  • Detailed recordkeeping
  • Recovery of missed details
  • Quality assurance
  • Resolving call conflicts
  • Training
  • Employee feedback
  • Services and product improvements
  • And more

Conference bridging

Using a phone or click-to-call on a computer browser, a conference bridge empowers groups of people to connect on a single call (hybrid or international). 

Group paging

Send real-time announcements to groups of any size, even a single coworker. This feature can communicate with teams or departments, announce to people in a specific building area or even with your entire staff at once — in real time. 

Voicemail to email

Stop dialing in to retrieve a voicemail. Have the audio files come to you — by email. Voicemail to email allows for faster retrieval, improved responsiveness and easier long-term storage for recordkeeping. 

Business VoIP basics

  • Mobility 
  • Auto attendant
  • Call forwarding
  • Caller ID
  • Do not disturb (DND)
  • Call park and page
  • Extension dialing
  • External transfer
  • Hunt groups
  • Music on hold

We Believe Every Business Deserves To Be Better Connected

The level of work your employees produce will be determined by the tools they use. Every business transaction depends on communication. Whether it is an employee speaking with a customer, engaging on a conference call, keeping remote workers informed or connecting multiple sites – nothing is possible without the ability to communicate information when needed. That's why investing in a strong communications infrastructure is pivotal to a business' survival. VoIP offers more capabilities and responds to the modern business' goals giving your company a higher return on investment.

Unify communication technologies with a VoIP phone system and facilitate seamless communication on all devices and networks with Universal Connectivity and take advantage of:

  • Protection of your capital dollars
  • Reduced costs with savings on long-distance and toll-free calls
  • Flexible solutions for your business future
  • Reliability in the rare event of the network going down, calls can be forwarded to mobile phones and other devices
  • One cabling infrastructure that accommodates both phone and internet
  • Ease of Installation, Configuration, Maintenance IP phones are virtually plug-in and play.
  • Business information at a glance
  • Feature-rich phones with HD voice
  • Freedom to select number of lines and extensions
  • Personal video phones and devices
  • Unified Communications through business class VoIP
  • Mobile, tablet and PC calling applications
Unified Communications and Collaboration

Take Your Business Phone System to the Next Level

There are many reasons why you might be planning to upgrade your business to a VoIP system. Your phone system is not just about making and receiving calls. It is the tool you use to pass on information readily and effortlessly from one area to the next—on-demand allowing your business to become more productive, efficient, profitable, and mobile. It is the backbone of your business. If your current phone system costs too much, is becoming obsolete, can’t grow with your business, is vulnerable to outages, can’t support remote employees, lacks important features, and has security vulnerabilities, then a cloud-based telephone system is a great option for your business. Make the call to Universal Connectivity and get our expert guidance on replacing your currently outgrown, outdated, and expensive phone system. Count on our:

Universal Connectivity business communications provider

27 years in business

Universal Connectivity business communications provider

Net Promoter Score of 79 (2X the technology industry standard)

Universal Connectivity business communications provider

99% customer retention rate

Choosing Business VoIP Phone Service

Modern phone systems have the power to enhance profits with their many applications and features. To get the most from voice over internet protocol (VoIP) phone service, you need a hosted network.

Looking For the Right Phone Provider for Your Business?

The right business communication partner can help your business thrive. So how do you choose? Grab our easy, one page checklist. Compiled based on years of experience, this free download can help you jump start your search and selection process. It will help you:

  • Compare providers of business phone systems.
  • Document your business communication needs.
  • Clarify your future goals for your company.
  • Feel prepared to interview and evaluate potential partners.
Business Phone Checklist Universal Connectivity

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The Better Connected Plan

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We implement and manage your plan so you’re better connected.