Work from anywhere with centralized connectivity
Increased call clarity, decreased costs
Robust, user-friendly telecommunication
What Exactly Is a VoIP Phone Service?
VoIP phone service is a technology that allows you to make calls by utilizing your internet bandwidth instead of a regular analog phone line. With a VoIP phone system, you take advantage of your service on any internet-enabled device so you can work anytime from anywhere with an internet connection.
For your increasingly mobile workforce, our hosted phone systems facilitate seamless communication on all devices and networks, eliminating connectivity issues, increasing productivity and the customer experience. Get easier access to voicemails, call conferencing, call recording and more.
Benefits of a Hosted Phone System with Universal Connectivity?
Robust IP Communications Service
Make the move from old to new technology, consolidate data and voice bills and save money on long distance and toll-free per-minute charges with complete hosted IP PBX solutions from Universal Connectivity. All of these business-class features are only one call away.
Listen, learn, measure and analyze interactions to improve both staff productivity and the customer experience our UCLinks with Phone Analytics — a business phone analytics platform and call recording service. Get actionable insights through dashboards, team wallboards and trend reports that turn everyday interactions into training opportunities.
For call centers as well as businesses, call recording and archiving provides valuable data for:
- Detailed recordkeeping
- Recovery of missed details
- Quality assurance
- Resolving call conflicts
- Employee feedback
- Services and product improvements
- And more
Using a phone or click-to-call on a computer browser, a conference bridge empowers groups of people to connect on a single call (hybrid or international).
Send real-time announcements to groups of any size, even a single coworker. This feature can communicate with teams or departments, announce to people in a specific building area or even with your entire staff at once — in real time.
Stop dialing in to retrieve a voicemail. Have the audio files come to you — by email. Voicemail to email allows for faster retrieval, improved responsiveness and easier long-term storage for recordkeeping.
- Auto attendant
- Call forwarding
- Caller ID
- Do not disturb (DND)
- Call park and page
- Extension dialing
- External transfer
- Hunt groups
- Music on hold
Send secure SMS messages within our UCLinks platform. SMS messaging is a quick and convenient way to reach clients, consumers or employees.
Optimize your contact center or call center for better customer experience our UCLinks with Talkdesk for call center solutions.
There is no other communication more critical than a call to 911. Ensure the safety and well-being of your employees, customers and guests by bringing your business into compliance with Kari’s Law and RAY BAUM’s Act. Simplify accurate 911 call routing and dispatchable location management with solutions from Universal Connectivity.
Staying in Touch Should Be Easy
Best-of-breed phones and equipment allow you to take full advantage of everything hosted phone systems offer.
Cisco phones offer a wide range of benefits to businesses large and small; the perfect complement to a secure and scalable voice communication system.
Poly Phones, Headsets, Video Conferencing
Wherever you need to make calls, from the desk to the boardroom to remote sites, Poly phones fulfill your needs with streamlined design and outstanding audio performance.
We Believe Every Business Deserves To Be Better Connected
The level of work your employees produce will be determined by the tools they use. Every business transaction depends on communication. Whether it is an employee speaking with a customer, engaging on a conference call, keeping remote workers informed or connecting multiple sites – nothing is possible without the ability to communicate information when needed. That's why investing in a strong communications infrastructure is pivotal to a business' survival. VoIP offers more capabilities and responds to the modern business' goals giving your company a higher return on investment.
Unify communication technologies with a VoIP phone system and facilitate seamless communication on all devices and networks.
Partner with Universal Connectivity to take advantage of:
Take Your Business Phone System to the Next Level
There are many reasons why you might be planning to upgrade your business to a VoIP system. Your phone system is not just about making and receiving calls. It is the tool you use to pass on information readily and effortlessly from one area to the next—on-demand allowing your business to become more productive, efficient, profitable, and mobile. It is the backbone of your business. If your current phone system costs too much, is becoming obsolete, can’t grow with your business, is vulnerable to outages, can’t support remote employees, lacks important features, and has security vulnerabilities, then a cloud-based telephone system is a great option for your business. Make the call to Universal Connectivity and get our expert guidance on replacing your currently outgrown, outdated, and expensive phone system. Count on our:
28 years in business
Net Promoter Score of 80 (2X the technology industry standard)
99% customer retention rate
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