Cloud Communications for Businesses

Universal Connectivity provides cloud communication solutions and managed network systems for mid-market businesses

Universal Connectivity — Your Link to Your World

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Scalable solutions

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Dependable support

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Experience with mid-market companies

Because You Need to Stay Competitive

Whether you’re a new or growing mid-market company, you know how important it is to stay competitive. Universal Connectivity provides the IT services and solutions you need to stay ahead of the competition.

When you choose Universal Connectivity for cloud communications for businesses, you get:

  • A local provider with business experience.
  • Scalable solutions that will grow with your business.
  • Dependable IT support when you need it.
  • A solid foundation for today and the future.
Mid-Market Business - When you choose Universal Connectivity

Bring Your Focus Back to Your Business with Cloud Communications

As a business owner, it’s likely you have a lean staff and it’s even more likely you don’t have an IT expert at your disposal. Because of this you add IT maintenance to your already long list of duties as the business owner, making it hard to give other aspects of the business the attention they need. Hard-working business owners like you deserve a customized approach to cloud communications that will help your business grow without weighing you down with responsibilities.

Choose Universal Connectivity for our:

Universal Connectivity business communications provider

Experience with small to midsize businesses

Universal Connectivity business communications provider

Net Promoter Score of 81 (2X the technology industry standard)

Universal Connectivity business communications provider

99% customer retention rate

Benefit from Our Experience with Midsize Businesses

We understand the specific needs of businesses from customer experience to staying ahead of the competition. You can count on our quick, personal support and robust selection of services like business Internet, hosted phone systems, video conference, hosted call center, managed cyber security and much more.

Universal connectivity customer reviews

“Their team is incredibly responsive and the follow up is just as impressive. Highly recommend Universal Connectivity to anyone looking for a communications partner that will keep you securely connected.”

-- Rich Beebe

Beebe Landscape Services Owner

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Technology Should Be an Asset, Not an Obstacle

Trust our experts to customize the right business communication solutions to meet your business needs.

Hosted phones (VOIP) Phones (VoIP)

Hosted phone systems facilitate seamless communication on all devices and networks eliminating connectivity issues, increasing productivity and the customer experience. Get easier access to voicemails, call conferencing, call recording and more.

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Internet Services

Fiber optic, wireless and managed WiFi keep you connected while supporting all your critical applications. Reliability, bandwidth, speed, security, signal strength and cloud access as well as 4G and 5G to support IoT will extend a significant advantage to companies of all sizes.

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Hosted contact center Contact Center

Contact center solutions to help meet your business goals by increasing sales, operational efficiency and retaining customers through a better experience. Monitor, track, control and maximize your contact centers’ success.

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UCLinks Talkdesk Call Center Contact Center Enhanced

Deliver exceptional customer experience with a solution that will scale to your business needs. This enhanced contact center has robust features and is paired with outbound calling capability. It can handle a large calling volume giving you the ability to handle calls quickly and efficiently.

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Online and secure fax services Fax Services

Online, secure, regulatory compliant and reliable business fax service. Securely send and receive faxes by email, from any desktop, tablet or smartphone.

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Managed Network Solutions Network Solutions

We engineer the right network infrastructure to streamline and strengthen your communications that’s reliable, up-to-date, secure and operating at optimal speed with our cloud-based managed network solutions.

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Unified Cloud communications Cloud Communications

Provide your business with the essential technology systems, tools and applications to streamline communication and collaboration creating greater organizational agility, adaptability and financial flexibility.

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Managed cyber security Cyber Security

Businesses of all sizes and types are vulnerable to becoming a victim of a cyber-attack. Gain an understanding of risk and a working knowledge of your organizations level of cyber security and compliance preparedness.

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Video Conferencing

Host extraordinary meetings with ease. User-friendly video conferencing solutions on a reliable platform that provides the flexibility you want and makes it simple to start, join and meet all in real-time.

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Managed IT services Managed IT

Put your IT needs in the hands of seasoned experts. With managed IT services you get consistent, comprehensive IT support and maintenance including cyber security services, compliance services, unified communications and more.

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Video Surveillance Video Surveillance

Video surveillance works as both a deterrent and a recovery tool. Benefits include enhanced safety, reduction of loss, multiple site management as well as the ability to monitor from anywhere. Hosted systems make video surveillance secure and seamless.

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E911 Call Routing E911 Call Routing

Ensure accurate 911 call routing and dispatchable location management for the safety and well-being of your customers, employees, and guests. Keep all devices E911 compliant.

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Emergency Notification System Icon Emergency Alert System

Send alerts and critical details to everyone on your campus in an emergencies to improve safety and response time. The same system can also manage daily operations with overhead paging and announcements to any device, including legacy systems.

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Business Phone Analytics Icon Phone Analytics

Turn your business data into business intelligence with phone analytics. Listen, learn, measure and analyze your teams’ interactions with customers to improve overall business productivity, training and the customer experience.

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SMS Messaging Icon SMS Messaging

Reach clients, consumers, or employees quickly, conveniently, and securely. Share concise, real-time information with anyone on any mobile phone.

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Call Recording With Voice AI Icon Call Recording + Voice AI

Unlock insights from any conversation for compliance, record-keeping, dispute resolutions, sales & service performance, CX and coaching.

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Microsoft Teams Icon Microsoft Teams

Design a more mobile, agile working environment. Add local and long-distance calling for all your end users through the Team app they already use.

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Midsize Businesses - Universal Connectivity

A Customized, Scalable Approach

One way to get your growing business on the path to productivity and increased revenue is to invest in a cloud communications infrastructure that will elevate your team’s productivity, increase your customer experience and keep everyone better connected. In addition, Universal Connectivity can help your business connect with:

  • Development of a business continuity and disaster recovery plan to ensure your business is taken care of no matter what.
  • Solutions and services that will grow with your business.
  • The convenience that comes from working with just one telecom vendor.

Business Internet for Midsize Businesses

Internet connection is vital to the customer experience. If your systems are down, you’re losing customers and revenue. Business internet from Universal Connectivity includes:

  • Flexible bandwidth, up to 10Gbps.
  • Comprehensive and customized network design built for you.
  • Wireless 4G LTE/5G broadband connection.
  • Access to cloud-based applications.

Create Better Relationships with Hosted Call Center Services

Every conversation is an opportunity and a moment that matters to your business. You deserve a comprehensive contact center that connects you and your customers.

Choose Universal Connectivity as your contact center partner for:

  • An optimized contact center for large scale traffic during busy seasons.
  • Insights on your customer base and their buying behavior.
  • Easy routing that directs customers to the best team member for their needs.
  • Seamless connections to customers anywhere on any device.

Managed Network Solutions Custom-Built for Your Business

Premier performance, maximum bandwidth and scalability: You get it all with managed network service from Universal Connectivity. Our experience with new and growing businesses means we understand your specific needs and provide you telecommunications with a personal touch.

  • Bundled hardware, software and managed network solutions
  • Security firewalls, Wi-Fi, LAN switching and cabling
  • Configuration of switches and wireless access points
  • Professional network integration
  • Consistent, responsive support
Universal connectivity customer reviews

Customer Testimonials

Hear from customers who connect the Universal way.

The Better Connected Plan

We listen to your needs.

We design custom solutions for mid-sized businesses.

We implement and manage your plan so you’re better connected.