Scalable solutions
Dependable support
Experience with mid-market companies
Because You Need to Stay Competitive
Whether you’re a new or growing mid-market company, you know how important it is to stay competitive. Universal Connectivity provides the IT services and solutions you need to stay ahead of the competition.
When you choose Universal Connectivity for cloud communications for businesses, you get:
Bring Your Focus Back to Your Business with Cloud Communications
As a business owner, it’s likely you have a lean staff and it’s even more likely you don’t have an IT expert at your disposal. Because of this you add IT maintenance to your already long list of duties as the business owner, making it hard to give other aspects of the business the attention they need. Hard-working business owners like you deserve a customized approach to cloud communications that will help your business grow without weighing you down with responsibilities.
Choose Universal Connectivity for our:
Experience with small to midsize businesses
Net Promoter Score of 81 (2X the technology industry standard)
99% customer retention rate
Benefit from Our Experience with Midsize Businesses
We understand the specific needs of businesses from customer experience to staying ahead of the competition. You can count on our quick, personal support and robust selection of services like business Internet, hosted phone systems, video conference, hosted call center, managed cyber security and much more.
“Their team is incredibly responsive and the follow up is just as impressive. Highly recommend Universal Connectivity to anyone looking for a communications partner that will keep you securely connected.”
-- Rich Beebe
Beebe Landscape Services Owner
Technology Should Be an Asset, Not an Obstacle
Trust our experts to customize the right business communication solutions to meet your business needs.
Phones (VoIP)
Phones (VoIP) Hosted phone systems facilitate seamless communication on all devices and networks eliminating connectivity issues, increasing productivity and the customer experience. Get easier access to voicemails, call conferencing, call recording and more.
Internet Services
Internet Services Fiber optic, wireless and managed WiFi keep you connected while supporting all your critical applications. Reliability, bandwidth, speed, security, signal strength and cloud access as well as 4G and 5G to support IoT will extend a significant advantage to companies of all sizes.
Contact Center
Contact center solutions to help meet your business goals by increasing sales, operational efficiency and retaining customers through a better experience. Monitor, track, control and maximize your contact centers’ success.
Contact Center Enhanced
Contact Center Enhanced Deliver exceptional customer experience with a solution that will scale to your business needs. This enhanced contact center has robust features and is paired with outbound calling capability. It can handle a large calling volume giving you the ability to handle calls quickly and efficiently.
Fax Services
Fax Services Online, secure, regulatory compliant and reliable business fax service. Securely send and receive faxes by email, from any desktop, tablet or smartphone.
Network Solutions
Network Solutions We engineer the right network infrastructure to streamline and strengthen your communications that’s reliable, up-to-date, secure and operating at optimal speed with our cloud-based managed network solutions.
Cloud Communications
Cloud Communications Provide your business with the essential technology systems, tools and applications to streamline communication and collaboration creating greater organizational agility, adaptability and financial flexibility.
Cyber Security
Cyber Security Businesses of all sizes and types are vulnerable to becoming a victim of a cyber-attack. Gain an understanding of risk and a working knowledge of your organizations level of cyber security and compliance preparedness.
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Video Conferencing
Video Conferencing Host extraordinary meetings with ease. User-friendly video conferencing solutions on a reliable platform that provides the flexibility you want and makes it simple to start, join and meet all in real-time.
Managed IT
Managed IT Put your IT needs in the hands of seasoned experts. With managed IT services you get consistent, comprehensive IT support and maintenance including cyber security services, compliance services, unified communications and more.
Video Surveillance
Video Surveillance Video surveillance works as both a deterrent and a recovery tool. Benefits include enhanced safety, reduction of loss, multiple site management as well as the ability to monitor from anywhere. Hosted systems make video surveillance secure and seamless.
![E911 Call Routing](https://www.universalconnectivity.com/wp-content/uploads/2023/02/E911-Call-Routing-blue-dark-icon.png")
E911 Call Routing
Ensure accurate 911 call routing and dispatchable location management for the safety and well-being of your customers, employees, and guests. Keep all devices E911 compliant.
![Emergency Notification System Icon](https://www.universalconnectivity.com/wp-content/uploads/2023/08/Emergency-Notification-System-Icon-lt-Blue.png")
Emergency Alert System
Send alerts and critical details to everyone on your campus in an emergencies to improve safety and response time. The same system can also manage daily operations with overhead paging and announcements to any device, including legacy systems.
Phone Analytics
Phone Analytics Turn your business data into business intelligence with phone analytics. Listen, learn, measure and analyze your teams’ interactions with customers to improve overall business productivity, training and the customer experience.
SMS Messaging
SMS Messaging Reach clients, consumers, or employees quickly, conveniently, and securely. Share concise, real-time information with anyone on any mobile phone.
Call Recording + Voice AI
Call Recording + Voice AI Unlock insights from any conversation for compliance, record-keeping, dispute resolutions, sales & service performance, CX and coaching.
Microsoft Teams
Microsoft Teams Design a more mobile, agile working environment. Add local and long-distance calling for all your end users through the Team app they already use.
A Customized, Scalable Approach
One way to get your growing business on the path to productivity and increased revenue is to invest in a cloud communications infrastructure that will elevate your team’s productivity, increase your customer experience and keep everyone better connected. In addition, Universal Connectivity can help your business connect with:
Internet connection is vital to the customer experience. If your systems are down, you’re losing customers and revenue. Business internet from Universal Connectivity includes:
- Flexible bandwidth, up to 10Gbps.
- Comprehensive and customized network design built for you.
- Wireless 4G LTE/5G broadband connection.
- Access to cloud-based applications.
Every conversation is an opportunity and a moment that matters to your business. You deserve a comprehensive contact center that connects you and your customers.
Choose Universal Connectivity as your contact center partner for:
- An optimized contact center for large scale traffic during busy seasons.
- Insights on your customer base and their buying behavior.
- Easy routing that directs customers to the best team member for their needs.
- Seamless connections to customers anywhere on any device.
Premier performance, maximum bandwidth and scalability: You get it all with managed network service from Universal Connectivity. Our experience with new and growing businesses means we understand your specific needs and provide you telecommunications with a personal touch.
- Bundled hardware, software and managed network solutions
- Security firewalls, Wi-Fi, LAN switching and cabling
- Configuration of switches and wireless access points
- Professional network integration
- Consistent, responsive support
Customer Testimonials
Hear from customers who connect the Universal way.
“The Universal Connectivity team is very smart. They understand our space. They’re good folks to work with and they know their stuff.”
-- Tom W.
COO, insurance marketing
“We were hesitant when facing the idea of switching from our old analog system to a VoIP system. However, after working with Universal Connectivity, we wished we had made the switch sooner. Not only did they make the transition easy and seamless, their support has been nothing but spectacular. The new system allows us to stay connected to the office no matter where we are allowing us to provide the response our clients deserve.”
-- Anthony P.
Partner, CPA firm
“Having a vendor you can trust makes all the difference in the world. The Universal Connectivity team has been fantastic.”
-- Richard B.
owner, landscaping contractor
“Universal Connectivity’s technical expertise is unsurpassed. They are customer-driven. It’s nice to deal with a company that when you call, a human who knows who you are answers the phone.”
-- Nancy J.
system administrator, global manufacturing company
“If I have an issue with anything, they always get back to me right away. I’ve never had to wait on an answer. Their response time is awesome.”
