Reliable connectivity
Customized solutions
Insurance industry experience
Because Clear Connections Are Critical
Staying in touch with your clients and customers is not optional. No matter what role your company plays in the industry, telecommunications can either hinder your growth or ensure your success. Adding remote work brings new issues around data security and the need to collaborate easily with coworkers. You need a connectivity partner that understands how you work.
Choose Universal Connectivity for:
Right Here in the Insurance Capital of the World
From our Hartford, Connecticut, location we partner with local, regional and national companies. We act as a true partner, providing individual support. Unlike the “big guys” with their generic packages, we offer solutions based on your company’s individual needs. Discover just how far today’s innovative telecom systems can take your organization, while feeling confident that you have all the support you need.
Working with insurance brokers since 2008
Net Promoter Score of 81 (2X the technology industry standard)
99% customer retention rate
The Telecom Services Insurers Need
We understand what makes insurance brokers tick, and how aging or outdated communications solutions can hold them back. You can build your insurance business on our suite of services that includes business internet, hosted phone systems, online fax systems and much more.
“We are incredibly pleased with the upgrade to our conference room. The upgrade allowed Wellfleet’s employees and clients to communicate more fluidly, helping us continue in our mission of protecting people against risk throughout every stage of life.”
-- PHIL L.
Wellfleet CIO
Your Technology Should Be an Asset, Not an Obstacle
Trust our experts to customize the right business communication solutions to meet your insurance business needs.
Phones (VoIP)
Phones (VoIP) Hosted phone systems facilitate seamless communication on all devices and networks eliminating connectivity issues, increasing productivity and the customer experience. Get easier access to voicemails, call conferencing, call recording and more.
Internet Services
Internet Services Fiber optic, wireless and managed WiFi keep you connected while supporting all your critical applications. Reliability, bandwidth, speed, security, signal strength and cloud access as well as 4G and 5G to support IoT will extend a significant advantage to companies of all sizes.
Contact Center
Contact center solutions to help meet your business goals by increasing sales, operational efficiency and retaining customers through a better experience. Monitor, track, control and maximize your contact centers’ success.
Contact Center Enhanced
Contact Center Enhanced Deliver exceptional customer experience with a solution that will scale to your business needs. This enhanced contact center has robust features and is paired with outbound calling capability. It can handle a large calling volume giving you the ability to handle calls quickly and efficiently.
Fax Services
Fax Services Online, secure, regulatory compliant and reliable business fax service. Securely send and receive faxes by email, from any desktop, tablet or smartphone.
Network Solutions
Network Solutions We engineer the right network infrastructure to streamline and strengthen your communications that’s reliable, up-to-date, secure and operating at optimal speed with our cloud-based managed network solutions.
Cloud Communications
Cloud Communications Provide your business with the essential technology systems, tools and applications to streamline communication and collaboration creating greater organizational agility, adaptability and financial flexibility.
Cyber Security
Businesses of all sizes and types are vulnerable to becoming a victim of a cyber-attack. Gain an understanding of risk and a working knowledge of your organizations level of cyber security and compliance preparedness.
.
Video Conferencing
Video Conferencing Host extraordinary meetings with ease. User-friendly video conferencing solutions on a reliable platform that provides the flexibility you want and makes it simple to start, join and meet all in real-time.
Managed IT
Managed IT Put your IT needs in the hands of seasoned experts. With managed IT services you get consistent, comprehensive IT support and maintenance including cyber security services, compliance services, unified communications and more.
Video Surveillance
Video Surveillance Video surveillance works as both a deterrent and a recovery tool. Benefits include enhanced safety, reduction of loss, multiple site management as well as the ability to monitor from anywhere. Hosted systems make video surveillance secure and seamless.
![E911 Call Routing](https://www.universalconnectivity.com/wp-content/uploads/2023/02/E911-Call-Routing-blue-dark-icon.png")
E911 Call Routing
Ensure accurate 911 call routing and dispatchable location management for the safety and well-being of your customers, employees, and guests. Keep all devices E911 compliant.
![Emergency Notification System Icon](https://www.universalconnectivity.com/wp-content/uploads/2023/08/Emergency-Notification-System-Icon-lt-Blue.png")
Emergency Alert System
Send alerts and critical details to everyone on your campus in an emergencies to improve safety and response time. The same system can also manage daily operations with overhead paging and announcements to any device, including legacy systems.
Phone Analytics
Phone Analytics Turn your business data into business intelligence with phone analytics. Listen, learn, measure and analyze your teams’ interactions with customers to improve overall business productivity, training and the customer experience.
SMS Messaging
SMS Messaging Reach clients, consumers, or employees quickly, conveniently, and securely. Share concise, real-time information with anyone on any mobile phone.
Call Recording + Voice AI
Call Recording + Voice AI Unlock insights from any conversation for compliance, record-keeping, dispute resolutions, sales & service performance, CX and coaching.
Microsoft Teams
Microsoft Teams Design a more mobile, agile working environment. Add local and long-distance calling for all your end users through the Team app they already use.
Communications Beyond Phones
Investing in top VoIP phones is a great way to put your insurance brokerage on track, making it more productive and efficient. In addition, Universal Connectivity can help brokers connect with:
How much time are you losing to slow internet or outages? You know you need to upgrade. As you compare business internet service, look closely at each provider’s offerings. When you choose business internet from Universal Connectivity, you get:
- Flexible bandwidth, up to 10Gbps.
- A network designed and built just for your organization.
- Wireless 4G LTE/5G broadband connection.
- Direct to cloud platform connectivity.
- Always-on access to cloud-based applications.
- VPN access for individuals and remote sites.
- VoIP and video conferencing quality and priority traffic shaping.
For insurance brokers, agents and companies, clear communication channels are vital to operations. Consider a unified phone system to bring all your stakeholders together and leave outdated and expensive analog systems behind.
Universal Connectivity VoIP phones bring you:
- Increased productivity through extension calling and system monitoring.
- Call clarity with no irritating static, echoing or background noise.
- The convenience of a single cable infrastructure for both phones and internet.
- Seamless mobile connections from anywhere.
Maximum bandwidth, superior performance and the ability to grow: You get it all in managed network service from Universal Connectivity. With our CPA firm experience, we understand your unique needs and bring you telecommunications with a human touch.
- Bundled hardware, software and managed network solutions
- Security firewalls, WiFi, LAN switching and cabling
- Configuration of switches and wireless access points.
- Professional network installation
- Thorough testing by experienced technicians
- Ongoing, responsive support
Customer Testimonials
Hear from customers who connect the Universal way.
“The Universal Connectivity team is very smart. They understand our space. They’re good folks to work with and they know their stuff.”
-- Tom W.
COO, insurance marketing
“We were hesitant when facing the idea of switching from our old analog system to a VoIP system. However, after working with Universal Connectivity, we wished we had made the switch sooner. Not only did they make the transition easy and seamless, their support has been nothing but spectacular. The new system allows us to stay connected to the office no matter where we are allowing us to provide the response our clients deserve.”
-- Anthony P.
Partner, CPA firm
“Having a vendor you can trust makes all the difference in the world. The Universal Connectivity team has been fantastic.”
-- Richard B.
owner, landscaping contractor
“Universal Connectivity’s technical expertise is unsurpassed. They are customer-driven. It’s nice to deal with a company that when you call, a human who knows who you are answers the phone.”
-- Nancy J.
system administrator, global manufacturing company
“If I have an issue with anything, they always get back to me right away. I’ve never had to wait on an answer. Their response time is awesome.”
