Retail Industry

Universal Connectivity provides retail unified communications to businesses of all sizes.

Universal Connectivity — Your Link to Your World

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Reliable connectivity

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Best in class solutions

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Customer satisfaction

Because You Need Someone Who Gets You and Your Customers

We understand you need to compete. In your business, the top priority is the customer experience. You depend on reliable, high-speed connectivity that keeps your business running smoothly ensuring seamless communication with your customers.

When you choose Universal Connectivity for your telecommunications service, you get:

  • A local provider with retail experience.
  • Access to high-speed, fiber optic internet.
  • The right infrastructure for today and the future.
  • Necessary cyber security to protect your business and your customers.
Retail Unified Communications Solutions

Take Advantage of Our Experience in the Retail Industry

We know the particular needs of retail business from high-speed internet to seamless connection between locations. You can rely on our fast, personalized support and our full suite of services: high speed internet, managed Wi-Fi, firewall security, hosted phone systems, call center, business and phone analytics and Microsoft Office 365.

Retail Technology Should Be an Asset, Not an Obstacle

Trust our experts to customize the right business communication solutions to meet your retail business needs.

Unified Cloud communications Cloud Communications

Keep all your employees connected, no matter where they are, with technology.

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Hosted contact center Contact Center

Make the call to monitor, control and maximize your contact center’s success with Cisco Webex Contact Center.

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Managed cyber security Cyber Security

Stop worrying about the "what ifs." Rest easy with managed cyber security that protects your business and is on standby in case of an emergency.

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Online and secure fax services Fax Services

Free your business to send and receive faxes over your existing computer data network--with clear, secure, compliant and reliable results.

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business security systems icon Internet Services

Your business can only grow as fast as your internet speed and scale as big as your bandwidth. Plus, fiber, fixed wireless, 4G and 5G to support IoT.

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Managed IT services Managed IT

Get a team of professionals who have the knowledge and experience to provide you with comprehensive IT support. Make the right investment for your business and outsource your IT.

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Managed network solutions Network Solutions

The right package, proactive monitoring and responsive, friendly support: Get IT together.

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Hosted phones (VOIP) Phones (VoIP)

Find out how secure, reliable phone systems could move your business forward.

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UCLinks With iCall Suite

Turn your business data into business intelligence with phone analytics. Study your business and continue to grow with phone analytics.

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UCLinks Talkdesk Call Center UCLinks With Talkdesk

Boost your customer experience with UCLinks Talkdesk. Enhance call center performance and examine helpful call analytics while increasing business productivity.

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Video Conferencing

Use video conferencing that's as effective as an in-person meeting. Count on reliable equipment, efficient installation and and crystal-clear connections with our business video conference solution.

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Video Surveillance

Now you see it! Hosted video surveillance: The service you need with no bulky recording devices at your office.

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Retail Business High Speed Internet Services

A Winning Approach

Ensure your retail business is on track, whether you have one location or a chain. Our solutions are designed to help your business grow resulting in higher productivity and greater efficiency.  Universal Connectivity can help you leverage technology to improve customer loyalty and sales — so you can focus on your business. Connect your locations with:

  • Fast, dependable business internet that comes with personal support.
  • A managed firewall that protects your establishment from constantly evolving cyber attacks.
  • Implementation of platforms like Microsoft Office 365 with telecom systems so you get more from your investment.
  • Cloud services designed to keep data secure and the applications and documents you need accessible to all of your locations.
  • The convenience that comes from working with just one telecom vendor that can provide business and call analytics, hosted phone systems, call centers and more!

High-Speed Internet for Retail Businesses

Retail is a fast paced environment whether you’re a chain or an independent small business. Time is money and customers have demands that need to be met. You can’t afford internet outages or lagging. When looking for an internet provider it’s important to look closely at what they offer. Universal Connectivity business internet services for retail includes:

  • Flexible bandwidth, up to 10Gbps.
  • Robust and unique network design built for you.
  • Wireless 4G LTE/5G broadband connection.
  • Direct to cloud platform connectivity.
  • VPN access for multiple locations.

Keep Up With Your Customers With A Reliable Call Center

Customer service is a major part of retail and accessibility is a major part of customer service. Ensure your customers have reliable, easy access to you to ask questions, solve problems, complete orders or other service calls, with an elite call center from Universal Connectivity.

Choose Universal Connectivity for a Call Center to:

  • Access extension calling and system monitoring for increased productivity.
  • Easily route customer calls to the right person.
  • Take advantage of crisp connections with no annoying static or echo or background noise.
  • Latitude to decide how calls will be handled.
  • Increased efficiency.
  • Flexibility of the workforce with the ability to answer calls in the queue from branch locations or from anywhere.

Managed Firewall and Cyber Security for Retail

Don’t risk a shutdown from cyber attacks. Universal Connectivity will implement a cyber security plan designed around your business needs. With our managed services you get:

  • A robust personalized cyber security solution
  • Security firewalls, WiFi, LAN switching and cabling 
  • Configuration of switches and wireless access points.
  • Professional network installation
  • Thorough testing by experienced technicians
  • Ongoing, responsive support 
Universal connectivity customer reviews

Customer Testimonials

Hear from customers who connect the Universal way.

Sail Away From Tech Issues

If you’re using an outdated telecommunications system, it’s likely you are struggling to satisfy your customers. You both deserve better. Stop struggling to stay afloat when you could be sailing away from technology issues. Get the service you need so you can get back to business.

Universal Connectivity business communications provider

Experience with retail

Universal Connectivity business communications provider

Net Promoter Score of 79 (2X the technology industry standard)

Universal Connectivity business communications provider

99% customer retention rate

The Better Connected Plan

We listen to your needs.

We design custom retail solutions.

We implement and manage your plan so you’re better connected.