
Reliable connectivity

Best in class solutions

Customer satisfaction
Because You Need Someone Who Gets You and Your Customers
We understand you need to compete. In your business, the top priority is the customer experience. You depend on reliable, high-speed connectivity that keeps your business running smoothly ensuring seamless communication with your customers.
When you choose Universal Connectivity for your telecommunications service, you get:

Retail Technology Should Be an Asset, Not an Obstacle
Trust our experts to customize the right business communication solutions to meet your retail business needs.
Hosted phone systems facilitate seamless communication on all devices and networks eliminating connectivity issues, increasing productivity and the customer experience. Get easier access to voicemails, call conferencing, call recording and more.
Fiber optic, wireless and managed WiFi keep you connected while supporting all your critical applications. Reliability, bandwidth, speed, security, signal strength and cloud access as well as 4G and 5G to support IoT will extend a significant advantage to companies of all sizes.
Contact center solutions to help meet your business goals by increasing sales, operational efficiency and retaining customers through a better experience. Monitor, track, control and maximize your contact centers’ success.
Deliver exceptional customer experience with a solution that will scale to your business needs. This enhanced contact center has robust features and is paired with outbound calling capability. It can handle a large calling volume giving you the ability to handle calls quickly and efficiently.
Online, secure, regulatory compliant and reliable business fax service. Securely send and receive faxes by email, from any desktop, tablet or smartphone.
We engineer the right network infrastructure to streamline and strengthen your communications that’s reliable, up-to-date, secure and operating at optimal speed with our cloud-based managed network solutions.
Provide your business with the essential technology systems, tools and applications to streamline communication and collaboration creating greater organizational agility, adaptability and financial flexibility.
Businesses of all sizes and types are vulnerable to becoming a victim of a cyber-attack. Gain an understanding of risk and a working knowledge of your organizations level of cyber security and compliance preparedness.
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Host extraordinary meetings with ease. User-friendly video conferencing solutions on a reliable platform that provides the flexibility you want and makes it simple to start, join and meet all in real-time.
Put your IT needs in the hands of seasoned experts. With managed IT services you get consistent, comprehensive IT support and maintenance including cyber security services, compliance services, unified communications and more.
Video surveillance works as both a deterrent and a recovery tool. Benefits include enhanced safety, reduction of loss, multiple site management as well as the ability to monitor from anywhere. Hosted systems make video surveillance secure and seamless.
Ensure accurate 911 call routing and dispatchable location management for the safety and well-being of your customers, employees, and guests. Keep all devices E911 compliant.
Send alerts and critical details to everyone on your campus in an emergencies to improve safety and response time. The same system can also manage daily operations with overhead paging and announcements to any device, including legacy systems.
Turn your business data into business intelligence with phone analytics. Listen, learn, measure and analyze your teams’ interactions with customers to improve overall business productivity, training and the customer experience.
Reach clients, consumers, or employees quickly, conveniently, and securely. Share concise, real-time information with anyone on any mobile phone.
Unlock insights from any conversation for compliance, record-keeping, dispute resolutions, sales & service performance, CX and coaching.
Design a more mobile, agile working environment. Add local and long-distance calling for all your end users through the Team app they already use.

A Winning Approach
Ensure your retail business is on track, whether you have one location or a chain. Our solutions are designed to help your business grow resulting in higher productivity and greater efficiency. Universal Connectivity can help you leverage technology to improve customer loyalty and sales — so you can focus on your business. Connect your locations with:
Retail is a fast paced environment whether you’re a chain or an independent small business. Time is money and customers have demands that need to be met. You can’t afford internet outages or lagging. When looking for an internet provider it’s important to look closely at what they offer. Universal Connectivity business internet services for retail includes:
- Flexible bandwidth, up to 10Gbps.
- Robust and unique network design built for you.
- Wireless 4G LTE/5G broadband connection.
- Direct to cloud platform connectivity.
- VPN access for multiple locations.
Customer service is a major part of retail and accessibility is a major part of customer service. Ensure your customers have reliable, easy access to you to ask questions, solve problems, complete orders or other service calls, with an elite call center from Universal Connectivity.
Choose Universal Connectivity for a Call Center to:
- Access extension calling and system monitoring for increased productivity.
- Easily route customer calls to the right person.
- Take advantage of crisp connections with no annoying static or echo or background noise.
- Latitude to decide how calls will be handled.
- Increased efficiency.
- Flexibility of the workforce with the ability to answer calls in the queue from branch locations or from anywhere.
Don’t risk a shutdown from cyber attacks. Universal Connectivity will implement a cyber security plan designed around your business needs. With our managed services you get:
- A robust personalized cyber security solution
- Security firewalls, WiFi, LAN switching and cabling
- Configuration of switches and wireless access points.
- Professional network installation
- Thorough testing by experienced technicians
- Ongoing, responsive support

Customer Testimonials
Hear from customers who connect the Universal way.
Industries We Serve
Sail Away From Tech Issues
If you’re using an outdated telecommunications system, it’s likely you are struggling to satisfy your customers. You both deserve better. Stop struggling to stay afloat when you could be sailing away from technology issues. Get the service you need so you can get back to business.

Experience with retail




Net Promoter Score of 81 (2X the technology industry standard)



