Retail Industry Unified Communications

Universal Connectivity provides retail unified communications to businesses of all sizes.

Universal Connectivity — Your Link to Your World

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Reliable connectivity

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Best in class solutions

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Customer satisfaction

Because You Need Someone Who Gets You and Your Customers

We understand you need to compete. In your business, the top priority is the customer experience. You depend on reliable, high-speed connectivity that keeps your business running smoothly ensuring seamless communication with your customers.

When you choose Universal Connectivity for your telecommunications service, you get:

  • A local provider with retail experience.
  • Access to high-speed, fiber optic internet.
  • The right infrastructure for today and the future.
  • Necessary cyber security to protect your business and your customers.
Retail Unified Communications Solutions

Take Advantage of Our Experience in the Retail Industry

We know the particular needs of retail business from high-speed internet to seamless connection between locations. You can rely on our fast, personalized support and our full suite of services: high speed internet, managed Wi-Fi, firewall security, hosted phone systems, call center, business and phone analytics and Microsoft Office 365.

Retail Technology Should Be an Asset, Not an Obstacle

Trust our experts to customize the right business communication solutions to meet your retail business needs.

Hosted phones (VOIP) Phones (VoIP)

Hosted phone systems facilitate seamless communication on all devices and networks eliminating connectivity issues, increasing productivity and the customer experience. Get easier access to voicemails, call conferencing, call recording and more.

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Internet Services

Fiber optic, wireless and managed WiFi keep you connected while supporting all your critical applications. Reliability, bandwidth, speed, security, signal strength and cloud access as well as 4G and 5G to support IoT will extend a significant advantage to companies of all sizes.

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Hosted contact center Contact Center

Contact center solutions to help meet your business goals by increasing sales, operational efficiency and retaining customers through a better experience. Monitor, track, control and maximize your contact centers’ success.

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UCLinks Talkdesk Call Center Contact Center Enhanced

Deliver exceptional customer experience with a solution that will scale to your business needs. This enhanced contact center has robust features and is paired with outbound calling capability. It can handle a large calling volume giving you the ability to handle calls quickly and efficiently.

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Online and secure fax services Fax Services

Online, secure, regulatory compliant and reliable business fax service. Securely send and receive faxes by email, from any desktop, tablet or smartphone.

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Managed Network Solutions Network Solutions

We engineer the right network infrastructure to streamline and strengthen your communications that’s reliable, up-to-date, secure and operating at optimal speed with our cloud-based managed network solutions.

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Unified Cloud communications Cloud Communications

Provide your business with the essential technology systems, tools and applications to streamline communication and collaboration creating greater organizational agility, adaptability and financial flexibility.

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Managed cyber security Cyber Security

Businesses of all sizes and types are vulnerable to becoming a victim of a cyber-attack. Gain an understanding of risk and a working knowledge of your organizations level of cyber security and compliance preparedness.

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Video Conferencing

Host extraordinary meetings with ease. User-friendly video conferencing solutions on a reliable platform that provides the flexibility you want and makes it simple to start, join and meet all in real-time.

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Managed IT services Managed IT

Put your IT needs in the hands of seasoned experts. With managed IT services you get consistent, comprehensive IT support and maintenance including cyber security services, compliance services, unified communications and more.

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Video Surveillance Video Surveillance

Video surveillance works as both a deterrent and a recovery tool. Benefits include enhanced safety, reduction of loss, multiple site management as well as the ability to monitor from anywhere. Hosted systems make video surveillance secure and seamless.

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E911 Call Routing E911 Call Routing

Ensure accurate 911 call routing and dispatchable location management for the safety and well-being of your customers, employees, and guests. Keep all devices E911 compliant.

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Emergency Notification System Icon Emergency Alert System

Send alerts and critical details to everyone on your campus in an emergencies to improve safety and response time. The same system can also manage daily operations with overhead paging and announcements to any device, including legacy systems.

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Business Phone Analytics Icon Phone Analytics

Turn your business data into business intelligence with phone analytics. Listen, learn, measure and analyze your teams’ interactions with customers to improve overall business productivity, training and the customer experience.

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SMS Messaging Icon SMS Messaging

Reach clients, consumers, or employees quickly, conveniently, and securely. Share concise, real-time information with anyone on any mobile phone.

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Call Recording With Voice AI Icon Call Recording + Voice AI

Unlock insights from any conversation for compliance, record-keeping, dispute resolutions, sales & service performance, CX and coaching.

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Microsoft Teams Icon Microsoft Teams

Design a more mobile, agile working environment. Add local and long-distance calling for all your end users through the Team app they already use.

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Retail Business High Speed Internet Services

A Winning Approach

Ensure your retail business is on track, whether you have one location or a chain. Our solutions are designed to help your business grow resulting in higher productivity and greater efficiency.  Universal Connectivity can help you leverage technology to improve customer loyalty and sales — so you can focus on your business. Connect your locations with:

  • Fast, dependable business internet that comes with personal support.
  • A managed firewall that protects your establishment from constantly evolving cyber attacks.
  • Implementation of platforms like Microsoft Office 365 with telecom systems so you get more from your investment.
  • Cloud services designed to keep data secure and the applications and documents you need accessible to all of your locations.
  • The convenience that comes from working with just one telecom vendor that can provide business and call analytics, hosted phone systems, call centers and more!

High-Speed Internet for Retail Businesses

Retail is a fast paced environment whether you’re a chain or an independent small business. Time is money and customers have demands that need to be met. You can’t afford internet outages or lagging. When looking for an internet provider it’s important to look closely at what they offer. Universal Connectivity business internet services for retail includes:

  • Flexible bandwidth, up to 10Gbps.
  • Robust and unique network design built for you.
  • Wireless 4G LTE/5G broadband connection.
  • Direct to cloud platform connectivity.
  • VPN access for multiple locations.

Keep Up With Your Customers With A Reliable Call Center

Customer service is a major part of retail and accessibility is a major part of customer service. Ensure your customers have reliable, easy access to you to ask questions, solve problems, complete orders or other service calls, with an elite call center from Universal Connectivity.

Choose Universal Connectivity for a Call Center to:

  • Access extension calling and system monitoring for increased productivity.
  • Easily route customer calls to the right person.
  • Take advantage of crisp connections with no annoying static or echo or background noise.
  • Latitude to decide how calls will be handled.
  • Increased efficiency.
  • Flexibility of the workforce with the ability to answer calls in the queue from branch locations or from anywhere.

Managed Firewall and Cyber Security for Retail

Don’t risk a shutdown from cyber attacks. Universal Connectivity will implement a cyber security plan designed around your business needs. With our managed services you get:

  • A robust personalized cyber security solution
  • Security firewalls, WiFi, LAN switching and cabling 
  • Configuration of switches and wireless access points.
  • Professional network installation
  • Thorough testing by experienced technicians
  • Ongoing, responsive support 
Universal connectivity customer reviews

Customer Testimonials

Hear from customers who connect the Universal way.

Sail Away From Tech Issues

If you’re using an outdated telecommunications system, it’s likely you are struggling to satisfy your customers. You both deserve better. Stop struggling to stay afloat when you could be sailing away from technology issues. Get the service you need so you can get back to business.

Universal Connectivity business communications provider

Experience with retail

Universal Connectivity business communications provider

Net Promoter Score of 81 (2X the technology industry standard)

Universal Connectivity business communications provider

99% customer retention rate

The Better Connected Plan

We listen to your needs.

We design custom retail solutions.

We implement and manage your plan so you’re better connected.