Unified Communications

Create an environment of collaboration and greater productivity with unified communications for business. 

Empower your workforce | Improve your customer experience | Grow your business

All from one platform.

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Connecting humans to machines

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What Is Unified Communications?

Unified Communications (UC) brings together all your communication equipment, software and services into a seamless full-featured solution for your business. UC integrates your voice, fax, video, voicemail, content sharing and messaging solutions to work together in real time and from any location.

Staying at the forefront of new technologies, vendors and opportunities as they emerge is core to any Unified Communications solution. When implemented correctly, UC can reduce costs, improve user experience, improve mobility and allow for endless growth and evolution.

Make the Switch to UC and Take Advantage of:

  • Unified voice, video and messaging
  • Simplified teamwork
  • Virtual, real-time collaboration
  • Better customer service
  • Flexibility and mobility
  • Lower communication costs
  • Cloud-based technology
  • Contact center solutions
  • Streamline IT operations
  • Strengthen IT security
  • Connect remote and multiple site employees
Unified Communications (UC) Team Meeting

Create an Environment of Collaboration

Communication and collaboration is the core of your business. Staying in the forefront of technology sets your business up for success. Unified communications makes it easier for your employees to do their job from any device, from any location, all from one platform. Tap into the power of unified communications to save money and time while increasing your employee and customer experience.

Businesses that use unified communications systems benefit from:

  • An open and secure collaborative environment.
  • Mobile access to critical applications.
  • Unified voice, video and messaging.
  • Business continuity.
  • Integrated calling and call control with VoIP.
  • Tools you want to fit your business needs with pre-built applications and 3rd party apps (Google, Salesforce, Microsoft).

Technology Should Be an Asset, Not an Obstacle

Trust our experts to customize the right business communication solutions to meet your business needs.

Unified Cloud communications Cloud Communications

Provide your business with the essential technology systems, tools and applications to streamline communication and collaboration creating greater organizational agility, adaptability and financial flexibility.

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Hosted contact center Contact Center

Contact center solutions to help meet your business goals by increasing sales, operational efficiency and retaining customers through a better experience. Monitor, track, control and maximize your contact centers’ success.

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UCLinks Talkdesk Call Center Contact Center Enhanced

Deliver exceptional customer experience with a solution that will scale to your business needs. This enhanced contact center has robust features and is paired with outbound calling capability. It can handle a large calling volume giving you the ability to handle calls quickly and efficiently.

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Managed cyber security Cyber Security

Businesses of all sizes and types are vulnerable to becoming a victim of a cyber-attack. Gain an understanding of risk and a working knowledge of your organizations level of cyber security and compliance preparedness.
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Online and secure fax services Fax Services

Online, secure, regulatory compliant and reliable business fax service. Securely send and receive faxes by email, from any desktop, tablet or smartphone.

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Internet Services

Fiber optic, wireless and managed WiFi keep you connected while supporting all your critical applications. Reliability, bandwidth, speed, security, signal strength and cloud access as well as 4G and 5G to support IoT will extend a significant advantage to companies of all sizes.

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Managed IT services Managed IT

Put your IT needs in the hands of seasoned experts. With managed IT services you get consistent, comprehensive IT support and maintenance including cyber security services, compliance services, unified communications and more.

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Managed network solutions Network Solutions

We engineer the right network infrastructure to streamline and strengthen your communications that’s reliable, up-to-date, secure and operating at optimal speed with our cloud-based managed network solutions.

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Hosted phones (VOIP) Phones (VoIP)

Hosted phone systems facilitate seamless communication on all devices and networks eliminating connectivity issues, increasing productivity and the customer experience. Get easier access to voicemails, call conferencing, call recording and more.

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Business Phone Analytics Platform lt blue icon Phone Analytics

Turn your business data into business intelligence with phone analytics. Listen, learn, measure and analyze your teams’ interactions with customers to improve overall business productivity, training and the customer experience.

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Video Conferencing

Host extraordinary meetings with ease. User-friendly video conferencing solutions on a reliable platform that provides the flexibility you want and makes it simple to start, join and meet all in real-time.

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Video Surveillance

Video surveillance works as both a deterrent and a recovery tool. Benefits include enhanced safety, reduction of loss, multiple site management as well as the ability to monitor from anywhere. Hosted systems make video surveillance secure and seamless.

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Unified Communications for Business

UC-One Communicator is a unified communications platform for team collaboration in real time. The all-in-one workspace integrates business communication tools used every day in a feature-rich collaboration suite: Online meetings, conference calls, chat and more. UC-One also seamlessly integrates with many apps you already use, including email, G Suite and Salesforce.

Set up Your Team for Success

With unified communications, your employees will be part of the same team whether they are in the office, remote working, on the road or working out of multiple locations. It provides functionality, reliability, flexibility, scalability and support for your growing business. More importantly, it provides you freedom from worry. Choose how you want your business to communicate and get everyone on the same page. Partner with Universal Connectivity for unified communications for business and count on our:

Universal Connectivity business communications provider

27 years in business

Universal Connectivity business communications provider

Net Promoter Score of 79 (2X the technology industry standard)

Universal Connectivity business communications provider

99% customer retention rate

How Important is Unified Communications?

Unified communications makes it easier for your employees to do their jobs. It’s essential to business communications and team collaboration. Customers can connect with your business while employees can work securely from anywhere on any device.

Unified communications enables companies to quickly address changing business and market needs, enables effective communications, provides options and flexibility that can be customized and scalable, allowing your business to grow.

Expect near-perfect uptime, reliability and redundancy from a cloud-based system - all from one platform.

Unified Communications and Collaboration

Find Out More About Business Communications Systems and UCaaS

You can keep all your employees connected, no matter where they are, with UC-One. Stop jumping between applications to collaborate on a document or dig around for dial-in numbers and long entry codes. Join a virtual meeting with HD audio and video in seconds. Hold more productive online meetings with the ability to message the whole group, share your screen and participate from any device.

Stay in touch with the office and access information from anywhere with one entity to manage all communications. Access conversations and files on your smartphone, tablet or laptop. Work calls will always come from your work number – even when using your smartphone – to keep your personal information private.

UC-One can pull your team together.

Fire on All Cylinders

When it comes to uptime, we take a “belt and suspenders” approach. We know even short service disruptions can lead to lost sales, irritated customers and stalled employees. No single wide area network (WAN) connection can deliver 100 percent uptime, so we protect you from loss and disruption with multiple fiber and wireless backup connections. 

If service goes down, our cloud-managed devices automatically switch over to a wireless 4G LTE broadband connection. Any systems connected to the device continue to operate at broadband speeds thanks to dependable cellular signals. 

Leverage the cloud and other technologies to improve communications inside and outside your workplace. Unified communications buyers report significantly faster problem resolution, improved productivity and better collaboration.

Today’s modern workforce is spread out, making collaboration more challenging than ever before. It’s rare to find a team that sits in the same office. Legacy on-premise communications solutions simply can’t keep up. To collaborate at their best, geographically dispersed teams depend heavily on the right technology to help them achieve their goals. A majority of teams include external experts and customers who provide significant contributions to projects, plans and strategies. An open, secure, cross-company collaborative environment is essential for these relationships to be effective.  

To succeed in the digital era, you must be able to make the best decisions by involving the right people as quickly as possible, regardless of where they are. Bringing information together is another story. How do you find the right content to make those decisions when it’s located in so many different places? The cloud makes everything accessible in an instant. Cloud power is a critical element in the success of unified communications for business.

What to Look for in a Business Communications Provider

Every business needs an effective and efficient communications infrastructure in order to scale up. Here’s what to look for in a business communications provider:  

  • Fast, reliable connections to boost productivity and create positive customer experiences.
  • Reachable support so you’re not left stuck with downtime. 

Industry experience that understands your particular needs.

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UCLinks with

Universal Connectivity has many products and services offerings under our UCLinks platform. Through our many trusted partnerships that help us serve you, we can create connectivity solutions that integrate your core business applications.

Learn more about our UCLinks platform and service offerings.

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