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What Is Unified Communications?
Unified Communications (UC) brings together all your communication equipment, software and services into a seamless full-featured solution for your business. UC integrates your voice, fax, video, voicemail, content sharing and messaging solutions to work together in real time and from any location.
Staying at the forefront of new technologies, vendors and opportunities as they emerge is core to any Unified Communications solution. When implemented correctly, UC can reduce costs, improve user experience, improve mobility and allow for endless growth and evolution.
Make the Switch to UC and Take Advantage of:
How Important is Unified Communications?
Unified communications makes it easier for your employees to do their jobs. It’s essential to business communications and team collaboration. Customers can connect with your business while employees can work from anywhere on any device.
Unified communications enables companies to quickly address changing business and market needs, enables effective communications, provides options and flexibility that can be customized and scalable, allowing your business to grow.
Expect near-perfect uptime, reliability and redundancy from a cloud-based system - all from one platform.
Technology Should Be an Asset, Not an Obstacle
Trust our experts to customize the right business communication solutions to meet your business needs.
Cloud Communications
Keep all your employees connected, no matter where they are, with technology.
Contact Center
Contact Center Make the call to monitor, control and maximize your contact center’s success with Cisco Webex Contact Center.
Cyber Security
Cyber Security Stop worrying about the "what ifs." Rest easy with managed cyber security that protects your business and is on standby in case of an emergency.
Fax Services
Fax Services Free your business to send and receive faxes over your existing computer data network--with clear, secure, compliant and reliable results.
Internet Services
Internet Services Your business can only grow as fast as your internet speed and scale as big as your bandwidth. Plus, fiber, fixed wireless, 4G and 5G to support IoT.
Managed IT
Managed IT Get a team of professionals who have the knowledge and experience to provide you with comprehensive IT support. Make the right investment for your business and outsource your IT.
Network Solutions
The right package, proactive monitoring and responsive, friendly support: Get IT together.
Phones (VoIP)
Find out how secure, reliable phone systems could move your business forward.
UCLinks With iCall Suite
UCLinks With iCall Suite Turn your business data into business intelligence with phone analytics. Study your business and continue to grow with phone analytics.
UCLinks With Talkdesk
UCLinks With Talkdesk Boost your customer experience with UCLinks Talkdesk. Enhance call center performance and examine helpful call analytics while increasing business productivity.
Video Conferencing
Video Conferencing Use video conferencing that's as effective as an in-person meeting. Count on reliable equipment, efficient installation and and crystal-clear connections with our business video conference solution.
Video Surveillance
Video Surveillance Now you see it! Hosted video surveillance: The service you need with no bulky recording devices at your office.
Set up Your Team for Success
With unified communications, your employees will be part of the same team whether they are in the office, remote working, on the road or working out of multiple locations. It provides functionality, reliability, flexibility, scalability and support for your growing business. More importantly, it provides you freedom from worry. Choose how you want your business to communicate and get everyone on the same page. Partner with Universal Connectivity for unified communications for business and count on our:
27 years in business
Net Promoter Score of 79 (2X the technology industry standard)
99% customer retention rate
Create an Environment of Collaboration
Communication and collaboration is the core of your business. Staying in the forefront of technology sets your business up for success. Unified communications makes it easier for your employees to do their job from any device, from any location, all from one platform. Tap into the power of unified communications to save money and time while increasing your employee and customer experience.
Businesses that use unified communications systems benefit from:
You can keep all your employees connected, no matter where they are, with UC-One. Stop jumping between applications to collaborate on a document or dig around for dial-in numbers and long entry codes. Join a virtual meeting with HD audio and video in seconds. Hold more productive online meetings with the ability to message the whole group, share your screen and participate from any device.
Stay in touch with the office and access information from anywhere with one entity to manage all communications. Access conversations and files on your smartphone, tablet or laptop. Work calls will always come from your work number – even when using your smartphone – to keep your personal information private.
UC-One can pull your team together.
When it comes to uptime, we take a “belt and suspenders” approach. We know even short service disruptions can lead to lost sales, irritated customers and stalled employees. No single wide area network (WAN) connection can deliver 100 percent uptime, so we protect you from loss and disruption with multiple fiber and wireless backup connections.
If service goes down, our cloud-managed devices automatically switch over to a wireless 4G LTE broadband connection. Any systems connected to the device continue to operate at broadband speeds thanks to dependable cellular signals.
Leverage the cloud and other technologies to improve communications inside and outside your workplace. Unified communications buyers report significantly faster problem resolution, improved productivity and better collaboration.
Today’s modern workforce is spread out, making collaboration more challenging than ever before. It’s rare to find a team that sits in the same office. Legacy on-premise communications solutions simply can’t keep up. To collaborate at their best, geographically dispersed teams depend heavily on the right technology to help them achieve their goals. A majority of teams include external experts and customers who provide significant contributions to projects, plans and strategies. An open, secure, cross-company collaborative environment is essential for these relationships to be effective.
To succeed in the digital era, you must be able to make the best decisions by involving the right people as quickly as possible, regardless of where they are. Bringing information together is another story. How do you find the right content to make those decisions when it’s located in so many different places? The cloud makes everything accessible in an instant. Cloud power is a critical element in the success of unified communications for business.
Every business needs an effective and efficient communications infrastructure in order to scale up. Here’s what to look for in a business communications provider:
- A variety of solutions like cloud solutions, internet, hosted phone, video conference, managed security, IT management and more.
- Fast, reliable connections to boost productivity and create positive customer experiences.
- Secure mobile access to make remote and home/office hybrid work secure and seamless.
- Reachable support so you’re not left stuck with downtime.
Industry experience that understands your particular needs.
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